YOUR PRIVACY MATTERS: This Privacy Policy explains how FreshPilled collects, uses, and protects your personal information. We are committed to maintaining the privacy and security of your data.
1. Introduction
FreshPilled ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, username, password
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Profile Information: Optional information you choose to provide such as age, fitness goals, preferences
- Communications: Information from your communications with us (support emails, feedback, etc.)
2.2 Automatically Collected Information
When you access our Service, we automatically collect certain information:
- Usage Data: Pages viewed, features used, time spent, navigation paths
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
2.3 AI Face Analysis Data
If you use our AI Face Analysis tool:
- Images you upload are processed to provide analysis
- We do not store uploaded images permanently
- Analysis results may be stored in your account
- We do not use your facial data for any purpose other than providing the analysis service
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Create and manage your account
- Process payments and subscriptions
- Provide access to courses, tools, and content
- Personalize your experience
- Generate customized recommendations and plans
3.2 Communication
- Send service-related emails (account updates, password resets)
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Notify you of updates, new features, or content
3.3 Improvement and Analytics
- Analyze usage patterns to improve our Service
- Conduct research and development
- Monitor and analyze trends
- Detect and prevent fraud or abuse
3.4 Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and interests
- Respond to legal requests
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment Processors: To process subscriptions and payments
- Email Service Providers: To send emails and communications
- Analytics Providers: To analyze usage and improve our Service
- Cloud Hosting: To store data and host our platform
- Customer Support Tools: To provide customer service
4.2 Business Transfers
If FreshPilled is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights or safety
- Investigation of fraud or illegal activity
4.4 With Your Consent
We may share information with third parties when you provide explicit consent to do so.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
5.1 Types of Cookies
- Essential Cookies: Necessary for the Service to function (login, security)
- Performance Cookies: Help us understand how you use the Service
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity for advertising purposes
5.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality of the Service.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you cancel your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.
8. Your Rights and Choices
8.1 Access and Update
You have the right to access and update your personal information through your account settings or by contacting us.
8.2 Data Portability
You can request a copy of your personal data in a machine-readable format.
8.3 Deletion
You can request deletion of your account and personal information. Note that some information may be retained as required by law.
8.4 Marketing Opt-Out
You can opt out of marketing communications by:
- Clicking the "unsubscribe" link in our emails
- Updating your email preferences in account settings
- Contacting us directly
8.5 Cookie Controls
You can manage cookie preferences through your browser settings or our cookie consent tool.
9. Third-Party Links
Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these locations.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at hello@freshpilled.com
13. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice on our Service
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: hello@freshpilled.com
- Website: www.freshpilled.com
Data Protection Officer: For privacy-related inquiries, you can contact our Data Protection Officer at privacy@freshpilled.com