REFUND POLICY

1. 30-Day Money-Back Guarantee

1.1 Eligibility

Our 30-day money-back guarantee applies to:

• First-time subscribers only: Your first subscription to FreshPilled
• Within 30 days: Refund request must be made within 30 days of your initial purchase date
• Active subscriptions: Your account must not have been previously terminated for violations of our Terms of Service

1.2 What's Covered

The 30-day money-back guarantee covers:

• Your initial monthly subscription fee ($29)
• Full refund, no questions asked
• No penalties or fees for requesting a refund

1.3 How to Request a Refund

To request a refund under our 30-day guarantee:

1. Email us at hello@freshpilled.com with the subject line "Refund Request"
2. Include your account email address and order number (if available)
3. We will process your refund within 5-7 business days
4. Refund will be issued to your original payment method

2. Recurring Subscriptions

2.1 Monthly Billing

FreshPilled subscriptions are billed monthly at $29/month. Your subscription will automatically renew each month unless you cancel.

2.2 No Refunds for Renewal Periods

2.3 Cancellation Policy

You may cancel your subscription at any time:

• Log in to your account and go to Settings
• Select "Cancel Subscription"
• You will retain access until the end of your current billing period
• No further charges will be made
• No refunds will be provided for the remaining days of your billing period

3. Non-Refundable Items and Situations

3.1 After 30 Days

Subscription fees are non-refundable after the 30-day guarantee period expires, except as required by law or at our sole discretion.

3.2 Partial Periods

We do not provide refunds for partial billing periods. If you cancel mid-month, you will have access until the end of your billing period, but no prorated refund will be issued.

3.3 Multiple Accounts

The 30-day guarantee applies only to your first subscription. If you've previously subscribed, cancelled, and resubscribed, you are not eligible for another refund.

3.4 Violations of Terms

No refunds will be issued if your account is terminated due to violations of our Terms of Service, including but not limited to:

• Sharing account credentials
• Fraudulent activity
• Violation of intellectual property rights
• Abuse of the Service

3.5 Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, your account will be immediately suspended, and you may be permanently banned from the Service.

4. Processing Refunds

4.1 Timeline

Approved refunds will be processed within:

• 5-7 business days: For most refund requests
• Additional 3-10 business days: For the refund to appear in your account (depending on your financial institution)

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

4.3 Payment Processor Fees

Please note that payment processor fees (such as credit card processing fees) are non-refundable, even if a refund is issued.

5. Special Circumstances

5.1 Technical Issues

If you experience significant technical problems that prevent you from accessing the Service:

• Contact our support team immediately at hello@freshpilled.com
• We will work to resolve the issue promptly
• If we cannot resolve the issue within a reasonable timeframe, we may issue a refund at our discretion

5.2 Billing Errors

If you believe you were charged in error:

• Contact us within 60 days of the charge
• Provide details of the error
• We will investigate and correct any legitimate billing errors

5.3 Unauthorized Charges

If you notice unauthorized charges on your account:

• Contact us immediately at hello@freshpilled.com
• We will investigate and take appropriate action
• Change your password immediately for security

6. Exceptions and Discretionary Refunds

While our policy outlines our standard refund procedures, we reserve the right to:

• Issue refunds outside of the normal policy in exceptional circumstances
• Deny refund requests that appear to be fraudulent or abusive
• Modify this policy with notice to users

Each refund request will be evaluated on a case-by-case basis.

7. Contact and Disputes

7.1 Questions About Refunds

If you have questions about our refund policy or a specific refund request:

• Email: hello@freshpilled.com
• Subject: "Refund Inquiry" or "Refund Request"
• Response Time: We aim to respond within 24-48 hours

7.2 Disputes

If you disagree with a refund decision:

• Contact us to discuss your concerns
• Provide any additional information that may support your request
• We will review your case and provide a final decision

8. Legal Requirements

This refund policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights regarding refunds and cancellations.

8.1 California Residents

California residents may have additional cancellation rights under California Civil Code Section 1694.5.

8.2 European Union Residents

EU residents have a 14-day right of withdrawal under the Consumer Rights Directive, in addition to our 30-day guarantee.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or through a notice on our Service.

10. Summary